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I have connected my Wireless Charging Module to a power source, but it is not functioning. What can I do?Updated 5 months ago

If you have connected the Wireless Charging Module to a power source and your smartphone is not charging, only 4 factors could be responsible for this.

1) You are using an iPhone model from the iPhone 12 series or newer. In this case, please refer to the following FAQ article:

I have an Apple MagSafe smartphone (iPhone 12 series or newer), and it does not charge with the SPC Phone Case on the Wireless Charging Module. Why is that, and what can I do?

2) Charging station

3) Connection cable

4) Power source

First, make sure that the connection is to a power source with a power output of 5V/1.5A and check all interfaces.

If available, please connect an alternative device to the cable to check if there is any energy flow.

Please check if it makes a difference when you connect the Wireless Charging Module with an alternative cable to another 5V/1.5A power source.

If after these tests your smartphone still isn’t charging, please contact our Customer Support with the following information:

1) Please clarify that no charging is occurring with your smartphone.

2) Please provide our support with the power source and its output (Watt / Volt / Ampere / Power Delivery / Quick Charge).

3) Let our support know which cable you used to connect the charging station to the power source:

•    Included USB-A/USB-C cable

•    12V Hard Wire Cable

•    Cable Wireless Charger

•    Third-party cable (please provide an online product link in this case)

4) If possible, please send our support a short video that clearly documents the connection and the lack of charging.

5) Please provide our support with your name, order number from our online store, a purchase receipt, and a delivery address.

You can reach our support at the following email address: [email protected]

They will provide you with a solution as quickly as possible.

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