SP Connect USA

If you encounter a problem with one of our products, please contact our customer support and provide the following information:- A brief description of the problem- Photos or a short video documenting the issue- Your order number from our online shop or a purchase receipt with your delivery addressOur support team will work to find a solution as quickly as possible. You can reach us at <a href="mailto:support@sp-connect.com" style="color: rgb(156, 191, 43);">support@sp-connect.com</a>.

If you encounter a problem with one of our products, please contact our customer support and provide the following information:. - A brief description of the problem. - Photos or a short video documenting the issue. - Your order number from our onlin

I have a problem with a product. What can I do?

Products

General

What methods of payment are available?

Can I pay cash on delivery or on account?

The voucher code was not taken into account when I placed my order. What can I do?

How do I get a voucher code?

I didn't receive my newsletter discount code?

Why could my payment not be processed at checkout?

Why is my credit card not being accepted, even though it works on another website?

Can I place an order for SP Connect from any device?

Where can I find my tax invoice?

Payment

Received the wrong Phone Case model - what can I do?

I received a damaged item - what can I do?

I received an incorrect item. What can I do?

I ordered and received the wrong item. What can I do?

I received an incomplete order. What can I do?

Post-Purchase Issues

I want to cancel/change my order. What can I do?

My order already shipped: How can I cancel it?

Cancelling an order

I haven't received an order confirmation. What can I do?

I didn't receive an invoice for my order. What can I do?

Why didn't I receive a purchase or shipping confirmation email after placing my order?

Confirmations and invoices

Orders

Are SP Connect products available in retail stores?

Is the SP-Connect Phone Case compatible with any screen protector?

My phone case mechanism is locked and I can no longer use it with the holder. What can I do?

How do I find out which smartphone I have so I know which phone case I need?

For which smartphone models do you offer an SPC+ Phone Case?

What other phone case models do you offer for SPC?

I already use a phone case. Can I use it together with the SP-Connect Phone Case?

What is included in the SP Connect Phone Case package?

My smartphone gets noticeably warm while charging wirelessly with the SP Connect Phone Case. Is this normal?

What are the advantages of the SPC+ Phone Case compared to the classic SPC Phone Case?

Can I mount the Phone Case on the holder in both portrait and landscape orientation?

The Phone Case for my new smartphone is only available in the SPC+ version – why is that, and what does the new (semi-circular) mount mean for me?

Is the Camera Sensitive Button of the iPhone 16 and iPhone 17 series taken into account with the SP Connect Phone Case?

I can't find a phone case for my smartphone model. What alternatives do I have?

Will my new SPC+ phone case be compatible with existing SPC mounts?

Why can I only find the SPC+ Phone Case for my smartphone?

You do not have a phone case for my smartphone model. What options do I have?

My new phone case is not compatible with my existing mounts. Why?

Phone Case

Can I use the Phone Case Xtreme without the front screen protector?

Is the Phone Case Xtreme compatible with my screen protector?

Does the Phone Case Xtreme affect the sound volume?

Can I use the Phone Case Xtreme with SP Connect magnetic mounts?

For which smartphone models do you offer a Phone Case Xtreme?

What is the small plastic part in the upper corner of my Phone Case Xtreme?

Can I use the Magnetic Flip Cover with the Phone Case Xtreme?

Why is the touchscreen function of my smartphone limited when I use it with the Phone Case Xtreme, and what can I do?

Can I charge my smartphone wirelessly with the Phone Case Xtreme?

What are the benefits of the Phone Case Xtreme?

Can I use the Phone Case Xtreme with the SP Connect Lanyard?

Can I use the Phone Case Xtreme with the SP Connect Glass Screen Protector?

I can't find a Phone Case Xtreme for my smartphone model. Will SP Connect offer more models in the future?

My smartphone gets noticeably warm while charging wirelessly with the SP Connect Phone Case Xtreme. Is this normal?

Does the fingerprint sensor on my Samsung smartphone work with the Phone Case Xtreme?

Is the Phone Case Xtreme compatible with MagSafe?

Can the display of the Phone Case Xtreme be ordered as a standalone replacement part?

Does the Phone Case Xtreme take the charging and headphone ports into account?

Is the Phone Case Xtreme suitable for water activities?

My Phone Case Xtreme for the iPhone 17 Pro is not compatible with my SP-Connect Powerbank 5000 mAh. What can I do?

Is the Phone Case Xtreme shockproof?

Is the Phone Case Xtreme waterproof?

Will the Phone Case Xtreme be available for the Galaxy S25 series?

Phone Case Xtreme

What are the benefits of the Tablet Case Xtreme?

How do I attach the Tablet Case Xtreme to my SP Connect mount?

Is the Tablet Case Xtreme compatible with SP Connect magnetic mounts?

Does the Tablet Case Xtreme affect my device's touchscreen functionality?

Does the Tablet Case Xtreme provide shockproof protection?

Can I use the Tablet Case Xtreme with my screen protector?

Does the Tablet Case Xtreme provide waterproof protection for my iPad?

Which tablet models are compatible with the Tablet Case Xtreme?

Tablet Case Xtreme

Universal Interface

Universal Phone Clamp

Charging Universal Phone Clamp

Universal Phone Case

Universal Phone Clamp Max

Universal

Does the Weather Cover affect the touchscreen function?

Does the Weather Cover also cover the headphones and power outlets on the smartphone?

What is the Weather Cover used for?

Can the Weather Cover be used without an SP Connect Phone Case?

The packaging of my Weather Cover does not show my smartphone model. Is this an error?

Will there be a Weather Cover for the iPhone 17 series?

Is it normal that my Weather Cover is difficult (or impossible) to pull over the SP-Connect Phone Case, and what can I do?

Weather Cover

Can I use the Glass Screen Protector with the Phone Case Xtreme?

Which smartphone models are compatible with the Glass Screen Protector?

Does the Glass Screen Protector include a privacy filter?

Will you offer a Glass Screen Protector for the iPhone 17 models?

Glass Screen Protector

Is a mount included with a Phone Case or Universal Solution?

I found a Phone Case for my smartphone model, but not a version labeled “5G.” Is there a suitable Phone Case for my device?

What does “MagSafe®-compatible” mean in relation to SP Connect Phone Cases?

Will you offer a Phone Case for the Samsung Galaxy S25 FE?

The Phone Case for my iPhone 17 Pro is currently unavailable. When can I expect it to be back in stock?

Can I change the orientation of my smartphone on the SP Connect mount using the SP Connect Phone Case?

Can I use an SP Connect Phone Case with a third-party magnetic mount?

Can I charge my smartphone wirelessly with SP Connect Phone Cases?

Cases

Out-Front Mounts

Mounts for Handlebars & Stem

Stem Mounts

Bicycle Bags

Bicycle Mounts

Handlebar

Steerer Tube

Mirror and Clutch

Brake Fluid Reservoir

AMPS and Handlebar Crossbar

Anti-vibration Protection

Motorcycle Mounts

Vent Mount

Charging Vent Mount

Charging Suction Mount

Charging Adhesive Mount Pro

Roll Cage Mount

Adhesive Mount Pro MA

Suction Mount

Car Mounts

Arm Band

Fitness Mounts

Card Wallet

Clip Mount

Magnetic Flip Cover

Magnetic Card Wallet

Phone Case Lanyard

Everyday Mounts

Are SP Connect phone cases included with every mount?

What do I need to mount my smartphone on an SP Connect mount?

Mounts

What type of cable is included with the Charging Adhesive Mount Pro?

What is the energy requirement of the Charging Adhesive Mount Pro?

I have connected my Charging Adhesive Mount to a power source, but it doesn't seem to be working. Why is that and what can I do?

Can I use the classic SPC Phone Case with the Charging Adhesive Mount Pro?

Which mounts is the Charging Anti Vibration Module SPC+ compatible with?

I have connected my Charging Anti Vibration Module SPC+ to a power source, but it doesn't seem to be working. What can I do?

Which cables can I use with the Charging Anti Vibration Module SPC+?

In my opinion, my smartphone charges too slowly with the Charging Anti Vibration Module SPC+. Why is that and what can I do?

What is the energy requirement of the Charging Anti Vibration Module SPC+?

How do I attach the Charging Anti Vibration Module to my SP Connect motorcycle mount?

I want to connect the Charging Anti Vibration Module directly to the motorcycle battery. What do I need for that?

Can I use the classic SPC Phone Case with the Charging Anti Vibration Module?

Can the cable connector be aligned independently of the position of the Charging Anti-Vibration Module?

Can I cut the included USB cable and connect the Charging Anti Vibration Module directly to my motorcycle battery?

Can I use the Charging Anti Vibration Module with SP Connect Universal solutions?

Does the Charging Anti Vibration Module continue to draw power after the smartphone is removed?

Why should I use the Charging Anti Vibration Module on my motorcycle?

Is the Charging Anti Vibration Module weatherproof?

Charging Anti Vibration Module

Is the Charging Module a power bank?

What is the energy requirement of the Charging Module?

I have connected my Charging Module to a power source, but it doesn't seem to be working. What can I do?

Which cables can I use with the Charging Module?

In my opinion, my smartphone charges too slowly with the Charging Module. Why is that and what can I do?

Which mounts is the Charging Module compatible with?

I want to connect the Charging Module directly to the motorcycle battery. What do I need for that?

I want to connect the Charging Module directly to my e-bike's power system. What do I need for that?

Can I use the classic SPC Phone Case with the Charging Module?

Can I connect the Charging Module via my bike's handlebar display (Bosch, Yamaha, Brose, Flyer, etc.)?

Can I cut the included USB cable and connect the Charging Module directly to my motorcycle battery or an e-bike motor?

Can I use the Charging Module with SP Connect Universal solutions?

Does the Charging Module continue to draw power after the smartphone is removed?

Is the Charging Module compatible with the Anti Vibration Module?

Is the Charging Module weatherproof?

Charging Module

I have plugged my Charging Office Stand into a power source but it doesn't seem to be working. Why is that and what can I do?

What is the energy requirement of the Charging Office Stand SPC+?

What type of cable is included with the Charging Office Stand SPC+?

Can I use the classic SPC Phone Case with the Charging Office Stand?

Charging Office Stand

What kind of cable is included with the Charging Pad SPC+?

What is the energy requirement of the Charging Pad SPC+?

I have connected my Charging Pad SPC+ to a power source, but it doesn't seem to be working. Why is that and what can I do?

Can I use the classic SPC Phone Case with the Charging Pad?

Charging Pad

What kind of cable is included with the Charging Suction Mount SPC+?

What is the energy requirement of the Charging Suction Mount SPC+

I have connected my Charging Suction Mount SPC+ to a power source but it is not working? Why is that and what can I do?

Can I use the classic SPC Phone Case with the Charging Suction Mount?

What type of cable is included with the Charging Vent Mount?

What is the energy requirement of the Charging Vent Mount?

I have connected my Charging Vent Mount to a power source, but it doesn't seem to be working. Why is that and what can I do?

Can I use the classic SPC Phone Case with the Charging Vent Mount?

Which mounts is the Universal Charging Phone Clamp SPC+ compatible with?

Which cables can I use with the Universal Charging Phone Clamp SPC+?

What is the energy requirement of the Universal Charging Phone Clamp SPC+?

Which smartphone size is the Universal Charging Phone Clamp SPC+ compatible with?

What type of cable does the Universal Charging Phone Clamp SPC+ come with?

Can I use the Universal Charging Phone Clamp SPC+ with a phone case?

Universal Charging Phone Clamp

Electronics

I have a problem with a product. What can I do?Updated 2 months ago